To become a more skilled communicator, you’ll need to learn to use verbal, nonverbal, and written communication effectively. In short, when your spoken words, visual cues, and written words are easy to understand, it’s more likely your messages will be heard, seen, and read.
In this lesson, we’ll explore that idea further. First, we’ll define and give examples of the three types of communication: verbal, nonverbal, and written. Then, we’ll show you how to use each of these three types of communication most effectively.
The Three Types of Communication
There are three types of communication: verbal, nonverbal, and written.
- Verbal communication. Verbal messages are spoken aloud and communicate meaning when heard. When communicating verbally, you’ll use your words and tone of voice to share information with others. Examples of verbal communication include phone and video calls, in-person conversations, and speeches.
- Nonverbal communication. Nonverbal messages are wordless. These messages communicate meaning when seen. Examples of nonverbal communication include your body language, facial expressions, physical appearance, and actions (such as when you hold the door for others).
- Written communication. Written messages are text-based and communicate meaning when read. Examples of written communication include emails, texts, instant messages, memos, proposals, and letters.
How to Use the Three Types of Communication Effectively
You can become a more skilled communicator by learning how to use verbal, nonverbal, and written communication effectively. Expand the rows below to learn more.
Speak slowly and confidently. Help your listeners understand your message by speaking slowly and clearly pronouncing your words. This is your message, so be confident and speak loud and clear.
Stay on topic. It’s easy to get off track when communicating verbally. If you’re not careful, you may find yourself questioning: “Where was I?” or “What was I saying?” Help your listeners leave with the right takeaway by avoiding tangents and delivering a straightforward message.
Pay attention to your tone of voice. Your meaning will change depending on your volume, inflection, and sound. Note the difference between: “She was going to Tom’s house,” and “She WAS going to Tom’s house.” Your tone should match your message. That will help you to highlight the right points
Be aware of your nonverbal cues. Even if you’re not paying attention, your actions will communicate meaning. Be aware of your gestures, facial expressions, clothing, and body language. Do they align with your message?
Pair your gestures with words. Does shrugging your shoulders mean you’re flexible, or disappointed? Sometimes, our nonverbal communication can be vague. When possible, try pairing your gestures with words to keep your intentions clear.
Practice open, friendly body language. You’ll likely appear closed off if you’re hunched over, looking down, and crossing your arms. Instead, try sitting up straight and keeping your body language open. That will help communicate attentiveness, interest, and confidence little girl showing ok gesture in shirt,jacket and looking pleased. front view.
Plan before you write. By planning out your message before you start writing, your communication will likely be more structured and easy to understand.
Keep your message clear and concise. What’s the point of this message? If readers can’t answer that question after a few sentences, they might stop reading. You’ll be more effective if your messages are concise and easy to follow.
Use proper grammar, spelling, and punctuation. Poor grammar and spelling can quickly ruin the credibility of your written messages. Don’t forget to proofread your work before sharing it with others.
Effective Communication in Action
Take a look at the examples below. Let’s see how each of these messages could be shared more effectively.
Speaking Slowly and Clearly. How might you hear the message: “Hithankyoufor returningmycall”? When messages are spoken too quickly or too quietly, we’re likely to miss valuable details. Consider how this message can be vocalized more effectively if it’s spoken slowly and confidently: “Hi, thank you for returning my call.”
Be Aware of Your Nonverbal Cues. A promising job candidate shows up for an interview, but he’s hunched over, his arms are crossed, and his clothes are wrinkled. Think about how you might have received this candidate differently if he wore a clean, pressed suit, sat up straight, and used open, friendly gestures.
Grammar, Spelling, and Punctuation. “It is great meeting you today at ours office. I look forward to doing business wit you in the future.” Even if you had a great meeting with this person, they’d probably ruin their credibility if they sent an email riddled with errors. Let’s try that again: “It was great meeting you today at our office. I look forward to doing business with you in the future.”
What Went Wrong?
Based on what you’ve learned, can you spot what went wrong in the following three situations?
You’re speaking to a friend over the phone, and she’s telling you about her recent promotion. You reply with: “That’s great for you!” but she’s offended and says: “What’s your problem?” What might have gone wrong?
(A) I should have checked the email for grammar, spelling, and punctuation errors.
Fueled by a desire to turn career dreams into reality, the founder of CareerInsideKick brings over 2 years of hands-on experience in helping job seekers. Specializing in job search strategies, resume Tips, and interview Preparation they offer straightforward advice to help you thrive in today’s job market. For expert career coaching and guidance, get in touch.